Our goal is to ensure your complete satisfaction with your purchase.
If there is a problem with your order, please begin by contacting Customer Care on 00971553613546 or email on firstname.lastname@example.org immediately. Please provide as much information as you can about the problem, including your order number, product name and model number, and whether you prefer a refund or replacement
For customised orders, cancellation, replacement or returns is subject to approval by management.
If the product is damaged or defective, you can return your items shipped by Zoul Fitness for a prompt refund or exchange on conditional circumstances*.
*Refunds for items returned within 7 days from delivery date will be credited in full amount (excluding shipment charges) in the same form as the original paymemt types.
*Any claims for damage order or missing item must be received within 3 business days from the delivery date of the package .
In case following conditions are not met Zoulfitness reserves the right to refuse the return.
Al Ramadi General Trading LLC
Office No:4 , Touch Wood Building, Industrial Area 4
Tel : 00971553613546,065268030
Email : Sales@zoulfitness.com
a. If you would like to cancel your order, you can do so provided that the order has not yet been shipped. Entire amount would be refunded to your account. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.
b. We reserve rights to refuse or cancel orders in scenarios like inaccuracies in the pricing of product on the website and stock unavailability. c. If your order is cancelled for any reason after your card has been charged, the said amount will be reversed to your card account.
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